Privacy policy

Your Privacy, Secured.

At I Fragrance, we respect the sanctity of your personal data as much as the quality of our scents. This policy outlines how your information is collected, used, and protected when you visit or make a purchase from our digital atelier.

Information We Collect When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, and time zone. Additionally, as you browse, we collect information about the individual web pages or products that you view. When you make a purchase, we collect your name, billing address, shipping address, and payment information (including credit card numbers) to fulfill your order.

How We Use Your Data We use the Order Information primarily to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your selection.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our new fragrance launches.

Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

2. Shipping & Returns Policy

The Journey of Your Scent.

Shipping & Delivery We believe the anticipation of a new fragrance is part of the luxury experience.

  • Processing Time: All orders are prepared in our atelier within 24-48 hours.

  • Shipping Rates: We offer flat-rate shipping across Pakistan, with complimentary shipping on orders over [Insert Amount, e.g., 5,000 PKR].

  • Estimated Delivery:

    • Major Cities: 2 to 3 business days.

    • Remote Areas: 4 to 6 business days.

The I Fragrance Return Standard Due to the intimate nature of perfumery and our strict hygiene standards, we cannot accept returns or exchanges for opened or used bottles. However, your experience is our priority:

  • Damaged Goods: If your bottle arrives damaged or leaking, please contact our concierge team at [Your Email] within 48 hours with a photograph of the damage. We will expedite a replacement at no additional cost.

  • Cancellations: Orders can be cancelled within 2 hours of placement. Once the order has moved to our fulfillment stage, it can no longer be cancelled.